Shipping policy

At BAG, we believe the excitement of ordering a new bag should be matched by the joy of receiving it!

We aim to make your shopping experience smooth, simple, and stress-free. From the moment you place your order to the time it arrives at your doorstep, we take care to ensure your purchase reaches you safely.

Every BAG. order is carefully checked and packed before dispatch because your shopping experience matters to us.

Order Processing

All orders are typically processed within 1–2 business days after confirmation.

Orders placed on Sundays or public holidays will be processed on the next working day.

During sales, new collection launches, or busy shopping periods, processing may take a little longer.

Delivery Time

Once your order has been dispatched, estimated delivery times are:

•⁠ ⁠Lahore: 2–3 business days
•⁠ ⁠Other cities across Pakistan: 3–5 business days

Please note that delivery times are estimates and may vary depending on your location, courier services, public holidays, weather conditions, or unforeseen circumstances.

Shipping Charges

•⁠ ⁠Standard Shipping: PKR 200 per order
•⁠ ⁠Free Shipping: Available on qualifying orders when a free-delivery offer is active.

The final shipping charges will be displayed at checkout before you confirm your order.

Order Tracking

Once your order is dispatched, tracking details may be shared via SMS, WhatsApp, or email, depending on availability.

You can use these details to follow your parcel’s journey to your doorstep.

Delivery Information

To ensure a smooth delivery, please make sure:

•⁠ ⁠Your shipping address is complete and accurate.
•⁠ ⁠Your contact number is correct and accessible.
•⁠ ⁠Someone is available to receive the parcel.

If delivery is unsuccessful due to an incorrect address, unreachable phone number, or customer unavailability, the parcel may be returned to us.

Additional delivery charges may apply if the order needs to be shipped again.

Delivery Delays

We do our best to deliver every order on time. However, occasional delays may occur due to weather conditions, public holidays, courier operations, security restrictions, or other unforeseen circumstances.

If your order hasn’t arrived within 5 business days after dispatch, please get in touch with our customer support team so we can assist you.

Damaged or Incorrect Orders

Your BAG. should arrive just as expected!

If you receive a damaged product or an incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue, please share:

•⁠ ⁠Your order number
•⁠ ⁠Clear photographs of the product and packaging
•⁠ ⁠An unboxing video, if available

For further details, please refer to our Exchange & Return Policy.