Refund policy

At BAG, we want you to love every purchase. We carefully inspect our bags before dispatch to ensure they reach you in excellent condition.

We understand that sometimes things don’t go as expected, which is why we’ve made our exchange process simple and straightforward.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

To help us review your request, please share:

•⁠ ⁠Your order number
•⁠ ⁠Clear photographs showing the issue
•⁠ ⁠An unboxing video, if available
•⁠ ⁠A brief description of the problem

Once your request has been reviewed and approved, we will arrange an exchange at no additional cost to you.

Exchange Period

We accept exchange requests within 7 days of receiving your order.

Unfortunately, requests made after this period may not be eligible for an exchange.

Exchange Conditions

To qualify for an exchange, the item must:

•⁠ ⁠Be unused and in its original condition.
•⁠ ⁠Include its original packaging, tags and accessories.
•⁠ ⁠Be free from stains, scratches, damage or signs of use.
•⁠ ⁠Be accompanied by proof of purchase.

BAG. reserves the right to decline exchange requests that do not meet these conditions.

Change of Mind

Changed your mind about the colour or style? We understand!

You may request a one-time exchange for another available product or colour, subject to stock availability.

Please note:

•⁠ ⁠The item must meet our exchange conditions.
•⁠ ⁠The customer is responsible for courier charges.
•⁠ ⁠Any price difference must be settled before the exchange is processed.

Refunds

At BAG., we generally do not offer refunds for changes of mind or personal preferences.

Refunds may be considered in the following circumstances:

•⁠ ⁠The item is defective and a suitable replacement is unavailable.
•⁠ ⁠An incorrect item was delivered and an exchange cannot be arranged.
•⁠ ⁠A prepaid order is cancelled by BAG. before dispatch.

Approved refunds will be processed within 7–10 business days, using the original payment method or another mutually agreed payment method.

Exchange Shipping Charges

If an exchange is required because of a mistake on our part, BAG. will cover the return and replacement shipping costs.

For exchanges due to personal preferences, such as a different colour or style, courier charges will be the customer’s responsibility.

Items Not Eligible for Exchange

We are unable to accept exchanges for:

•⁠ ⁠Used or damaged products.
•⁠ ⁠Products without their original packaging or tags.
•⁠ ⁠Items damaged due to improper handling after delivery.
•⁠ ⁠Requests submitted after the 7-day exchange period.